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How secure is the tool?

The My Data Diary+ tool uses SQLCipher 256-bit AES encryption to secure the information in your SQLite database file. All of the information in your My Data Diary+ tool is protected with a password that you create.

Please remember that you are responsible for the security of all information and documents stored on the My Data Diary+ tool. My Data Diary, LLC accepts no responsibility for lost or stolen data.


What is the password?

Your My Data Diary+ tool arrives with “Password” set as the factory password. When you first launch the tool, you will be prompted to change the password on your tool.


How should I pick my password?

You should select a password that is difficult to guess but easy for you and your care companions to remember. If you don’t already have a family password that you use, we recommend using a combination of your last name and a 10-digit phone number. This will make your password difficult for a stranger to guess but easy for your care companions to remember.

Can I change my password?

You can modify your password and security questions at any time in the Security page of the Administration section of the tool.


What do I do if I forgot my password?

When you set your password, you are also given the option to select three customized recovery questions and answers. If you forget your password, you can click on “Forgot your password?” to answer the three security questions to access your tool. To access the tool without the password, you will need to answer all three questions correctly. Answers to the recovery questions are case sensitive. Once you have gained access to the tool using your security questions, you will be able to reset your password.